Protection of personal data

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR") and its implementing regulations, SERNAVI HOTELES, S.L. informs all users of the Web, about the processing of your personal data.

In general, for what purposes will we process your personal data on the website?

• To manage the reception and response to requests or any type of request made by the user, through any of the forms of contact made available on the company's website.
• Manage accommodation booking requests sent by e-mail.

What is the legitimacy for the processing of your data? 

• For the response to requests or any type of request made by the user through any of the forms of contact that are made available on the company's website, the consent and legitimate interest of the company in customer service and improvement of quality processes.

• For the processing of accommodation booking requests sent by e-mail. The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures at the request of the data subject.

How long will we keep your data?

In general, the data provided will be kept for as long as necessary to fulfil the above-mentioned purposes and will be deleted as soon as they are no longer required for these purposes. 

What is the origin of your data?

We will process the data provided by you and those generated from your relationship with the company.

To which recipients will your data be communicated?

• In the case of the management of accommodation bookings, the hotel establishments will be provided with the data necessary to make the requested booking possible.

What are your rights when you provide us with your data?

Insofar as the company processes your personal data, you have the right to request: 

Access - The data subject shall have the right to obtain from the controller confirmation as to whether or not data relating to him/her are being processed, as well as detailed information about certain aspects of the processing being carried out.

Rectification: The data subject shall have the right to obtain the rectification of inaccurate personal data concerning him/her or the completion of incomplete personal data.

Deletion: The data subject shall have the right to request the deletion of his or her personal data; in any case, deletion shall be subject to the limits established in the regulatory rule.

Limitation of processing: The data subject shall have the right to request the limitation of the processing of his or her personal data.

Opposition to processing: In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. The company will stop processing the data, except for legitimate, compelling reasons, or the exercise or defence of possible claims.

Right to data portability - i.e. you have the right to receive personal data relating to you, which you have provided to a controller, in a structured, commonly used and machine-readable form and to transfer it to another controller.

The aforementioned rights may be exercised by means of a written request, signed and accompanied by your ID card, addressed to: reservas@sernavihoteles.com

Guardianship of the supervisory authorities.

If you consider it appropriate, you may request the protection of the Spanish Data Protection Agency by filing the corresponding complaint. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Version May 2025.